Help / FAQ

Lovato Club Membership Questions

Why join Lovato Club?

Your 12-month membership includes access to concert ticket pre-sales and VIP offers, chances to win meet and greets with Demi Lovato and other special prizes, exclusive news and views into current and upcoming events, special messages and shout-outs from Demi, access to the members-only community forums, special digital photos and video exclusives, and other offers and surprises. Join Today.

How do I join?

Go to our Sign Up page and get instant access to the club when you complete the membership process.

How much does it cost to join?

A 12-month membership is $30.

Can I sign up for just emails only?

Yes. You can sign up for general fan emails. This does not provide access to Lovato.club or exclusive Lovato Club emails.

How do I switch my email-only account to a paid membership account?

Log in to your account and visit your Profile area to add to your membership.

Is there an age minimum to join the club?

Yes. All members must be at least 13 years of age.

I purchased a Lovato Club Membership through Ticketmaster. When will I get my membership activation code?

Codes will be distributed in 7-10 business days.

What is a Flash Contest?

For information on Flash Contests, please see Flash Contests, Explained.

Why does it indicate ‘Canceled’ in my Membership History area? I didn’t cancel my membership.

During routine system maintenance an update was made to remove the auto-renew setting to one of our membership types. The “Canceled” message is just a byproduct of this update. Your membership was not canceled.

Forum Guidelines

The Lovato.club forums are available to all paid Lovato Club members.

What are the forum guidelines?

In short, be cool. Any member who is intentionally unpleasant or disruptive may be banned without warning. Don’t spam. No links to affiliate or referral sites, anything illegal, and this should go without saying, but no porn. Any links deemed inappropriate by the moderators (including adding spaces or characters to links or words) will get your account disabled. 

How do I report abuse or objectionable content?

Each post has a small exclamation point (!) to flag content. Your report will be sent to our moderators.

Billing Questions

What forms of payment do you accept for Lovato Club membership?

We accept Visa, MasterCard, Discover, and American Express.

Does my paid membership automatically renew?

You have the option to renew automatically when you sign up.

How do I cancel my membership automatic renewals?

We hate to see you leave, but if you need to cancel your automatic renewals, visit your Profile > Membership History area and click the Cancel Recurring Payment link. Your first year membership will still be in effect, but all future payments will be halted. You can check your membership status from the Membership Information page.

How long is my membership?

Your membership will last a year from the date you sign up, unless you have enabled automatic renewal.

Why does it indicate ‘Canceled’ in my Membership History area? I didn’t cancel my membership.

During routine system maintenance an update was made to remove the auto-renew setting to one of our membership types. The “Canceled” message is just a byproduct of this update. Your membership was not canceled.

Pre-Sale and Tour Questions

Lovato Club members receive early access to pre-sale tickets!

How many pre-sale tickets can I purchase with my paid membership?

Each member may purchase up to 8 tickets during his/her membership year. For any individual concert, each member may purchase up to 4 tickets.

My pre-sale code isn’t working. What should I do?

Please use the Helpdesk to file a help request. Follow the link or Login to your account and go to the Profile area. Choose Helpdesk and submit a new ticket.

What seating areas do you offer to Lovato Club members?

Lovato Club members receive early access to premium locations within a venue.

Is handicapped seating available at the venues?

Contact the venue for seating information.

Can I order my pre-sale tickets over the phone?

Please contact the venue for ticketing information.

Where do I enter my presale code for Ticketmaster?

Go to Ticketmaster and start to select your seats. Under Ticket Type you will have the option for Lovato Club Presale and a popup will ask you for your code. Enter your membership code here for access to the pre-sale seats.

Can I buy pre-sale tickets using a mobile app?

We highly recommend that you use a desktop/laptop when you purchase tickets and use the venue website. Some venues acknowledge that their mobile apps do not always function properly with presale access codes and unfortunately, you will be unable to call to purchase tickets because ticketing agents do not have access to online promo codes.

I purchased a Lovato Club Membership through Ticketmaster. When will I get my membership activation code?

Codes will be distributed in 7-10 business days.

Do you have any tips to help during pre-sales?

For any event which requires a pre-sale code, have your pre-sale code ready before your designated pre-sale start time. Your unique member code can be found in your Profile area.

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